Order Status Page
Hello! This is where you will be able to track your order’s process. If you have shipped breast milk please keep in mind that it takes approximately 7 days to preserve. After it has been preserved it can be stored in its individually labeled test tube at room temp until it is time to work with it. We start the preservation process as soon as your materials are received – this means we work on a first-come first-serve basis. The reason for this is that we have a limited number of molds and work stations and need to keep the process moving in an orderly fashion. Please also note the following:
- We will only update order status once a week to limit time on the computer and maximize time working on your precious pieces. If you have a question regarding if your order has been received please email us with your order number in the subject heading. Please allow us time to update here before contacting us.
- Once your order says shipped, this means we have created the shipping label and it is packaged. We make post office runs once a week, so it may be a few days before you get an email with a tracking number
- Within the U.S. we ship with tracking. International customers had 2 choices at checkout, standard untracked or international tracked. If you chose tracking you will get a tracking number emailed when your item ships. If you chose standard shipping, please allow adequate time for delivery. We have no control over how long customs may delay delivery. If you have purchased standard shipping and would like to upgrade to international tracked shipping, please email us with your order number in the subject heading and if your item has not yet shipped we can invoice you for the shipping charge.
*** COVID19 Turnaround Time Delay Announcement: Due to closures of companies that supply my casting grain and metal, there are delays on the production of some pieces. Two of these companies have reopened on a smaller scale and I am expecting a shipment soon; however, I cannot say at this time how much of a delay this will cause and will post updates ***
Shipping Week of 11/4-11/10
Shipping week of 10/14-10/20
Shipping 8/19 - 8/25
Shipping 8/12 - 8/18
The following orders will be shipped the week of 7/8-7/14. Please watch your emails for tracking information (if your order confirmation email went to spam, most likely the shipping email will too).
Wondering when your order will ship? All items are sent within the wait time stated (see respective page for details). We do not give estimates of ship date or approximate time frames in which pieces will be finished. Please allow a few days for polishing and packaging. Automated emails are sent through our web page when an item ships that will include its tracking information. If you didn't receive it, please check your spam or junk folder. Depending on your settings, our emails may go to your spam.