Wait Time Information
Please read this information thoroughly, as it contains important dates regarding holiday cut-offs and shipment dates.
Our current wait time is 4-12 weeks.
The following dates will not count as part of your wait time:
December 1st 2019-January 6th 2020
During these holiday times, we will not be picking up materials or updating the order status page. Materials will be checked in the following Fridays after returning from our holiday.
If you are wondering when your keepsake will be home please check your email. An email with tracking number will be sent when your keepsake is being prepared to ship. If you have not received this email, nor has your order number fallen off the Order Status page, Your keepsake is not ready to ship. We will not offer "estimated finish dates." All keepsakes are shipped within the wait time.
***It is the customers responsibility to ensure materials are sent within a timely manner (i.e. 30 days). If you are unable to send your materials within 30 days please contact us prior to ordering. ***
Christmas 2019 Deadline Information:
All materials must be received by September
30th to guarantee arrival home before Christmas. If you are shipping INTERNATIONALLY materials must be received by September 16th.